Ebay

The other day I bought an item off of ebay. When I received it I realized it wasn't the item picture. I informed the seller that they item I received wasn't the one pictured. She then responded that the item I have is the item in the picture. When she responded back she used a lot of all caps. I think that people who do that are rude and it's like they would be yelling at you if you were in front of them.